Help Desk, System Management, Monitoring

Whether you need fully outsourced network administration, help desk or just additional resources and services to extend your existing internal resources, NSI has the right solution for you. Free up your time to focus on the strategic needs that grow your business and leave the day to day tasks to us.

System management

 

Help Desk & System Administration

 

You need prompt support for your employees when issues prevent them from working. Our System Administration & Help Desk services address you and your employees' needs directly and immediately allowing you to remain productive.

 

Your company relies on technology every day to complete tasks, stay focused and remain competitive. And with this dependence on IT, you need quick, knowledgeable computer support. NSI’s Help Desk is staffed by friendly and knowledgeable technicians ready to provide you the computer support, troubleshooting, and issue resolution you need to remain productive. Our system engineers are proactively working to ensure your network is available when you need it most.

 

NSI System Administration & Help Desk Services:

  • Available During Normal Office Hours via Telephone Support, Remote Utilities, or On-site Support
  • Crisis Resolution
  • Service Ticket Tracking & Reporting
  • General Maintenance and Repairs
  • Virus Control and Removal
  • Computer Set-up, Configurations and Upgrades
  • Network Design
  • E-mail Configuration and Support
  • Software Updates and Maintenance
  • Hardware and Software Installation, Configuration and Upgrades
  • Internet Connectivity Issues
  • Hardware & Software Procurement

24/7 Monitoring & Reporting

Awareness. It's what your IT environment requires every day. But, if you don't have the time, money or expertise to monitor your network and systems 24x7, you could be at risk. You need to see potential issues and have them resolved before they become bigger problems that can negatively affect your business. You need 24x7 remote monitoring, alerts, management and problems resolution for your critical systems. During business hours or while you are asleep, our staff will proactively fix problems, coordinate with third parties or escalate to your Internal IT staff.


With NSI’s Network Monitoring & Reporting Services, Customers Benefit from:

  • Robust Hardware Monitoring (Drives, NIC's, Power Supplies, Fans)
  • Server Performance Monitoring (CPU, Disk, Memory Utilization)
  • Data Backup Monitoring
  • Specific Business Application Monitoring
  • Event Log Monitoring
  • Core Edge Devices Monitoring (Routers, Firewalls, Switches)
  • Virus and Spyware Event Notifications
  • Comprehensive Monitoring Summary Report

 

Value Prop

Get the support you need whenever you need it with NSI’s suite of Help Desk, System Management and Monitoring Services. Contact us today at 800.900.9690 to learn how NSI can help you experience the benefits of aligning your technology to your specific needs.